Troubleshooting
Work through sign-in, upload, access and app problems.
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All guides
12 guidesFix sign-in and access problems
4 guidesSign in to Pickit
Open Pickit with your work account and switch organization when needed.
Reset your password or get a verification code
Reset your password for email sign-in or get help when a verification code does not arrive.
Find out why content is missing
Check the account and view first, then ask an administrator to check the relevant access rules.
Permissions and groups
Choose content audiences with groups, change file access and find why content is missing.
Fix uploads, previews and metadata
4 guidesTroubleshoot failed file uploads
Check the upload’s state, retry a missing file or get help with an existing file’s preview.
Upload files and check progress
Add files to the right destination, handle duplicates and find help with uploads or previews.
Fix a missing thumbnail or preview
Choose the right processing action when a file is uploaded but its thumbnail, slides or video preview are missing.
Find missing file metadata
Check whether information was imported, hidden from the details panel or absent from the uploaded file.
Office, slides and support
4 guidesTroubleshoot the Office add-in
Find the check that matches what you see in PowerPoint or Word.
Troubleshoot PowerPoint slides
Find the right check for missing slides, unavailable insertion or a slide that fails to insert.
PowerPoint slides and templates
Start a presentation from a template, insert prepared slides and choose their formatting.
Contact Pickit support
Ask a question or report a problem through the support form.
Still need a hand?
Tell us what you are trying to do and where you got stuck.