Check where you are looking
- Confirm that you signed in with the work account invited to Pickit. If you belong to several Pickit accounts, open the account menu and choose the right one under Change account.
- Clear the search text and use Clear all filters when it is available. If you are inside a Smart Folder or collection, look in the library too: that view may have its own selection rules.
- If a colleague can see the file, ask for its exact name and library or folder location. Include those details when asking the administrator for help.
A visible folder or Board can still have missing files
Seeing a library, folder or Board does not mean every referenced file is available to you. Files have their own access rules, and a Board can reference files or collections that are missing or restricted.
A colleague may have access through a different user group. Ask the content administrator to check your account membership and groups.
Ask an administrator or support for help
If the content is still missing, send your administrator the file’s name and location or the Board link, your Pickit account and work email, and a screenshot of the empty view or error. Include the search or filters you tried.
The administrator can use the access checks in the guide below. Contact support if you still need help.