Check whether the upload is still running
- Retrying or Renewing session means Pickit is still trying to complete the transfer. Keep the upload open while it continues.
- Finalizing can appear after the progress bar reaches 100%. Wait until the file leaves the active upload list, then confirm that the file appears in the destination.
- If a file is reported as unsupported, check the destination library and its permitted file types. Repeating the same upload will not change that restriction.
Retry an affected file
- Read the error and check whether the file already appears in the destination, even if Pickit says it could not finish adding the file.
- If it is missing, choose Add assets → Upload files and select only the affected original file again. If the error says the upload session could not start, refresh the page first.
- If a duplicate warning appears, review the existing file and choose whether to reuse it or skip the new upload.
Uploaded file or missing preview?
If the file exists but its thumbnail, slide previews or video playback are missing, follow the preview guide instead of repeatedly uploading it.
For a repeated failure, send support the filename, file size, destination, time and exact error.