Open the upload details
- After selecting files to upload, look for the upload panel above the file grid.
- Choose Show details to see more information for active uploads, such as transferred bytes, upload speed and estimated time remaining. Queued files are shown as a count.
What the status means
- Queued or Preparing: the file is waiting to start or Pickit is preparing its upload.
- Uploading: the file is being transferred. Watch the transferred bytes as well as the progress bar.
- Retrying or Renewing session: Pickit is automatically retrying part of the transfer or renewing its secure upload session.
- Finalizing: Pickit is finishing the transfer or creating the file’s entry. A progress bar at 100% does not yet mean this step is complete.
After the file appears
Completed uploads leave the progress panel. Find the file in its library, folder or collection. Thumbnails, slide previews and extracted metadata can still be processing after the file appears.
If progress stops
Keep the browser tab open while uploading. If progress stays unchanged, check your connection and read any error shown with the filename. Follow the upload troubleshooting guide before starting the same files again.