Check the stored metadata
- With edit access, open the file’s Settings → Information → Metadata, when that tab is available.
- Keep Show all metadata on and look for the field and its value. Field names may differ from those in your source application.
- Check General for Author and Tags. For custom fields, use Indexing → Properties in the Selection panel. These are separate from embedded metadata.
If the value is absent
- Check the exact original file you uploaded. Confirm that it contains the expected EXIF, IPTC or XMP value, rather than only displaying it in a source system’s catalogue.
- Pickit’s reader does not import every metadata field or file format. A completed upload or visible thumbnail does not prove that a particular value was extracted.
- Linked external files do not follow the same processing as uploaded originals. For connected content, check the source and integration with its administrator.
Retry metadata analysis
- Select the uploaded file and open Selection if the right-hand panel is closed.
- At the bottom of the panel, open the … menu and choose Regenerate metadata.
- After processing, reopen Settings → Information → Metadata and check the expected field.
Supply the information or get help
For information people need now, add file details or a property value. If an expected embedded field is still missing, send support the file link, original format and expected field name and value. Include a screenshot of the source metadata and any upload or processing message.