Change the file’s audience
- In Manage → Content, find the file and open its action menu → Settings → Distribution.
- Under Share to, choose All users, Specific users, Admins only or Inherit.
- For Specific users, use Search & select specific users or Select specific user groups to choose the audience. A match to a selected person or group is enough; users do not need to match both.
- Choose Save changes.
Choose the right option
- All users: gives account users direct access to the file.
- Specific users: grants access to the selected people and groups. Administrators retain access, and uploader access can also apply.
- Admins only: blocks ordinary users’ access to the file, including access inherited through collections or Board file lists.
- Inherit: uses applicable collection or library grants. It does not mean “use the nearest folder’s permissions.”
Check other access routes
An administrator’s view is broader than an ordinary user’s. File availability and approval can also affect what users see.
If unexpected public access remains after choosing a specific audience, contact support to check older anonymous-sharing settings that are not shown in the current file settings.
These settings are separate from external download links. For example, an existing link created by an administrator may still provide access. Delete that link separately if it should stop working.