Find subscription information
- Business account: ask your organization’s purchasing contact for the agreement, or contact your Pickit account manager or support for services and billing questions.
- Personal Pickit Pro subscription: open your user menu → Settings → Subscription → Manage subscription. This option appears for Pickit Pro subscribers.
Change the owner or request a sub-account
For an ownership transfer, contact Pickit support with the account name and the current and new owner’s work email addresses.
For a new sub-account or changes to a Family setup, contact your Pickit account manager or support with the account name and what you need.
Paid, but cannot access Pickit?
- Check that you signed in with the email address used for the subscription.
- For company content, check that you have joined the company’s Pickit account.
- If access is still missing, contact support with your account name and invoice or transaction reference. Do not send payment-card details.