Turn “I can’t find it” into a useful request.
Let people request an image, ask for a template or send feedback from within Pickit. Collect the details your team needs, notify the right admins and manage submissions in one place.
Make missing content easier to act on.
Offer a next step where the need appears.
When a search finds no content, a request form gives people somewhere useful to turn.
Place the form beside the content people need, on a no-results search page or in their account area. A request button can also sit in a brand guide or campaign toolkit.
Ask for the details that help your team respond.
Replace an open-ended message with a few clear questions about what is needed and why.
Adapt the questions to the request and make essential answers required, so your team has the information it needs to respond.
Explain the purpose
Ask what the content will support, who it is for and what the requester could not find.
Make answers easier
Offer a single choice or multiple selections for familiar topics, formats or audiences.
Reach the right people on both sides.
Choose who can use the form and which admins receive submission emails.
Publish a form for all users, selected users or groups, or admins only. Add an introduction and a submission message so people understand what they are sending and know it has been received.
Keep the request and its response together.
Inspect submitted details in the management view and decide what should happen next.
Allow edits after submission when useful. For forms that need a decision, enable submission review: approve, reject or ask for more information. An approved submission is locked for the requester; admins retain management control.
Review the request
Use the submitted information to assess the need and communicate a decision.
Understand what is missing
Read requests alongside search and content activity when deciding which material to improve or create.
- 01
A user sends a request
The form captures what they need, who it is for and the details your team asks for.
- 02
The right admins are notified
Pickit emails the administrators selected for that form.
- 03
The team reviews it
Review the request and, when submission review is enabled, approve, reject or ask for more information.
A few useful answers.
Do we need to enable forms?
Forms must be enabled for your Pickit account before administrators can publish them.
Does submitting a request create or deliver an asset?
A submission records the need for your team to review. Your team decides how to respond and handles any content creation or delivery.
Is request approval the same as asset approval?
Request approval records a decision about a form submission. Asset approvals review uploaded files. They serve different purposes and are managed separately.
Can we use forms for feedback as well?
Yes. Admins can configure a form for application feedback, template requests, missing assets or other input from users inside Pickit.
Give people a useful next step.
See how a request form can help your team understand the content people need.