Export your data and switch services

Download original files

A ZIP can contain up to 500 files and 5 GiB of source files. Split larger selections into batches by library or collection. Review any files Pickit excludes and accept applicable usage terms. Downloads depend on your access and the file’s licence and restrictions. For a file linked from another service, you may need to download it there.

The ZIP contains the included files without recreating the folder structure. Files with the same name may be renamed inside it. A prepared ZIP expires after 24 hours, and a completed download consumes it. Save metadata and any folder or collection mapping separately. Previous versions and alternative renditions are not included automatically.

1. Sign in to the right Pickit account and open the library or collection you want to export. Start with a small selection.
2. For one file, choose Download and select Source file if a format menu appears.
3. For several files, use Add to bag, open Download bag in the header and choose Download selected assets. Select Original under Format and choose Prepare ZIP. Selections below 200 MiB download in your browser. For selections of 200 MiB or more, Pickit sends the link to the email address on your account.

Export metadata to CSV or Excel

Both formats contain one row per included file from the current filtered results, with the exportable columns you chose. Folders and collection records do not get their own rows. Large exports can reach a result limit. Compare the row count and a few known values with Pickit, split the results with filters if needed, and save the file list alongside the originals.

For a scripted export, ask your account administrator about an API key. The Pickit Public API can list file and collection records for the authorized account and Media or Documents library. Use the file endpoint’s pagination and collection filters to retrieve records for the collections you need. Download the files separately. If API settings are unavailable and you need interface access for a switch, use the Support form below.

1. In the library or collection, use search and filters to show the files you want. Open Display and select Table.
2. Open Display again, choose Configure table columns and save the available fields you want, such as names, dates or custom library properties.
3. Choose Export CSV or Export XLSX from Display. For Excel (.xlsx), turn on Export thumbnails if you want them.

Copy files to connected storage

If the integration is enabled for your account, a Pickit administrator with write access to the destination can copy eligible files from selected collections to SharePoint, Teams or Dropbox. Open Export beside Collections in the library’s administration view. Select the destination and file types. Enable Export original where offered to copy the source instead of an available image preview. Externally linked files and items in the trash are skipped.

Both integrations can place files directly in the chosen folder or create one destination folder per collection. SharePoint can write Pickit tags to Keywords and descriptions to Comments when the destination supports those fields. Dropbox copies file contents and names. Use CSV, XLSX or the API for separate metadata, and check any metadata you expected to find at the destination.

For an independent copy, choose Once and verify the result. Recurring sync can replace or remove copies it manages when source files change. The integrations copy selected content. Account settings, permissions and file history need separate handling. HubSpot Files is another destination for selected files when enabled.

Export formats and data structures

• Original files use the stored file format. The Download Bag packages selected files in a ZIP64 archive without rebuilding the folder tree.
• Asset tables are available as comma-separated UTF-8 CSV with a byte order mark, quoted fields and a header row, or as an Office Open XML spreadsheet (.xlsx) with optional thumbnails. The available columns can include file names, descriptions, tags, custom metadata, and library and collection information.
• The Public API returns JSON over HTTPS for the account and library identified in the request, within the credential’s access. File records can include IDs, names, descriptions, tags, attributes, collection references and file links. Collection records include IDs, names and timestamps, and the collection endpoint can return collection groups. These records do not recreate an entire account or its configuration.
• For broader asset metadata exports, Pickit Support can assess a staff-assisted CSV or XLSX export across libraries or selected collections, including a ZIP of separate spreadsheets per collection. If links are included, save the files separately to keep independent copies.

Plan your switch or request a wider export

An authorized contact for your organization can use the Support form to request a switch, data retrieval or erasure. Include your Pickit account name or URL, the libraries and data you need, your destination and preferred format, and your target date. Say if you or an authorized destination provider need interface access. Keep API keys and passwords out of the request. Ask Support to confirm the scope, timetable, delivery method, retrieval period and how deletion will be handled under your agreement and applicable law.

For folder structures and asset relationships beyond the available records, brand or portal content, roles and permissions, activity or reporting data, integration settings, or file history, ask Support to confirm the available scope, format and delivery method. These categories are not included as a complete account export in the self-service methods above.

Before ending access, open sample files in the destination, compare file and metadata counts, and check how the destination handles folders, permissions and licensed content. A temporary ZIP link’s expiry is separate from any retrieval period that applies to your switch.