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My account says "Access denied" – how do I get back in?

If you see an Access denied message when trying to access Pickit, there are a few common reasons why.

  • Make sure you're using the correct email address

Access to a Pickit account is connected to the email address that has been added or invited by an Admin.

If you've received an invitation but see "Access denied" when signing in, double-check that you're logged in with the same email address that was invited. 

To check which account you're currently signed in with, click your profile picture in the top-right corner of Pickit and go to Settings. Here, you can see the email address associated with your account.

If you haven't been invited or added as a user yet, contact an Admin for your organization's Pickit account and ask them to add you.

  • I previously had access to Pickit

If you've been able to access the account before but suddenly see Access denied, first check that you're signed in with the correct email address.

If you're using the correct account, your access may have been removed. Contact a the Pickit Admin within your organization to confirm that you're still an active user of the account.

  • I accidentally rejected an invitation

When you're invited to a new Pickit account, you may see an invitation pop-up after logging in.

If you accidentally selected Reject invite, the invitation will no longer be available for you to accept.

Please contact support@pickit.com and let us know which account you were invited to. We can help revoke the rejection so you can access the invitation again.

  • I have a Pickit Pro subscription

Pickit Pro is an individual license that gives you access to the Pickit Stock image library through the Pickit add-in in PowerPoint only.

If you have a Pickit Pro subscription and are trying to use Pickit through the web app, please note that Pickit Pro is only accessed through the Pickit add-in. Open Pickit directly from the add-in in PowerPoint to access Pickit Stock.

  • Still seeing "Access denied"?

If none of the above solves the issue, contact us at support@pickit.com and we'll help you figure out what's preventing you from accessing Pickit.