I haven't received my verification code – what should I do?
When signing up to Pickit, you may be asked to verify your email address using a verification code sent to your inbox. If you haven't received the email, there are a few things you can check.
Check your spam or junk folder
Verification emails are sent from noreply@pickit.com
Check your spam or junk folder, as well as any other inbox categories or filtered folders. You can also search your inbox for noreply@pickit.com to make sure the email hasn't ended up somewhere unexpected.
Check with your IT department
If you still can't find the email, it may have been filtered by your organization's email security policies before it reached your inbox.
Some organizations use additional email filtering or quarantine systems that can block or hold automated emails. Ask your IT department to check whether emails from noreply@pickit.com have been quarantined or blocked.
They may also need to allowlist noreply@pickit.com to make sure future verification emails from Pickit can reach your inbox.
Still haven't received your code?
If you've checked your inbox and your IT department can't find the email either, contact us at support@pickit.com and we'll be happy to help you troubleshoot further.